Rise magazine now reaches 20,000 parents and child welfare workers nationwide; some ACS agencies now use Rise’s stories in agent training. On a recent Monday at noon, a few members of Rise’s leadership team, writers for the magazine who have been through the child welfare system, were gathered around a table. On it were set a pitcher of water, a bowl of grapes and bananas, and McCarthy’s laptop. In this generic three-windowed office space surrounded by desks with a few Macs, a printer on the fritz, cardboard boxes full of magazines, and mismatched desk lamps, they collectively composed a follow-up letter to the child welfare commissioner, who had paid Rise a visit the week before for a two-hour discussion during which the Rise members explained ways in which parents don’t always understand their rights and offered recommendations for projects that would make a difference. “Also to thank her for coming,” says McCarthy.

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Robbyne Wiley, 57, who sports short, bleached blonde hair, a blue tank top, and a Bluetooth in her ear, is part of the group’s leadership program. She wrote her first story for McCarthy in a 2002 workshop, and her most recent one two months ago. Growing up in Harlem, she became addicted to crack during the epidemic of the 1980s, during which time some 50,000 children entered the New York City foster care system. “I got hit by a car in 1980,” she says. “It made me really depressed. Sitting around smoking, no one would see how I walked. No one would ever know.”

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The first of her two child welfare involvements came, she says, when there was a knock on the door. “I’m like, ‘Why are you here?’” Wiley recalls saying when the welfare agents came in. “They said I was selling drugs from my home. That’s something I’ve never done. No one can ever say Robbyne introduced them to the drug. They ended up taking my children that day. I was upset, but within the hour I realized I didn’t have to worry about my kids catching me getting high.”

And yet, she made it to drug treatment and was referred by a child welfare advocacy group to the Rise program, which operates on a $225,000 annual budget with support from the Child Welfare Fund, Pinkerton Foundation, New York Women's Foundation, North Star Fund, and contracts with the NYC Administration for Children's Services, and the foster care agencies Graham Windham and Sheltering Arms. At first, she was reluctant to share her story with McCarthy. “My dad was prejudiced against white people,” says Wiley. “He didn’t even want us to watch Elvis Presley. Nora seemed sweet, but I still heard my father: ‘She’s white. Is she here to help or to get in my business and get me in trouble?’”

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Finally, she risked it, and wrote a story that’s become one of the program’s most popular. It’s about how after her youngest son was taken from her at birth, in 1991, and then when he came home at the age of four, she felt like they barely knew each other. Wiley has four children, 12 grandchildren, and one great-grandchild. She says child-parent therapy helped her and her son understand each other better, and to help her with yelling and him with lying. That boy is now 24, and she boasts that he works in a salon and as an actor. She says telling her story through Rise helped her make sense of what they’d been through, and gave her a sense of purpose, because she felt like she was helping other parents in the system.

When Vega met McCarthy more than a decade ago through another non-profit, she was still, she says, consumed with hatred for the child welfare system, and suspicious of McCarthy’s motives.

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“I didn’t want people knowing my business,” she says. Eventually, though, she found herself reliving scenes on the page, like when her son was being driven away from her while pounding on the inside of the glass calling, “Mom!” while she ran down the street after the car. “Writing helped me relieve stress,” she says. “I got it out. I’d been holding it in.”

Writing also helped Vega see things that had never occurred to her before. McCarthy asked if she could write about what she thought other people saw when she got angry. Vega had “gotten into it,” she recalls, with child welfare workers, and at one supervised visit assaulted her child’s foster mother, whom she thought wasn’t keeping her son safe. Before writing that story, she says, she hadn’t realized that her anger with the system made others afraid for her child. “It took me the longest time to realize that everyone thought that because I got violent with the foster mother I would be like that with my son,” said Vega. “I told Nora, ‘But I hate her. I don’t hate him.’”

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Vega says the case against her was closed when her eldest was five, in 2003, and that he tells her he doesn’t remember any of it. (“Thank God,” she adds.) Vega has since received an associate’s degree, and her son is graduating from high school this year. She has a stepson and three younger sons, including a smiley six-month-old named Joseph who spent one recent Rise meeting cooing and being passed around.

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One study found that the vast majority of stories we hear about child welfare are “horror stories” about evil parents doing ghastly things. And yet, the vast majority of child welfare cases stem from neglect, not abuse. Common causes of parental neglect include drug abuse, mental illness, and domestic violence. Poverty is often a factor.

“I love Rise magazine’s work because the writers there tell stories that depart from the accepted narrative and show us that they’re not the stereotypes.” says Matthew Fraidin, a professor at the University of the District of Columbia David A. Clarke School of Law, who recently gave a speech to lawyers in which he described the traditional story of child welfare as “one of brutal, deviant, monstrous parents, and children who are fruit that doesn’t fall far from the tree.” He adds, “Nora is calm and genuine, and she doesn’t see herself as being an agent of empowerment or—god forbid—‘providing a voice’ for other people. She gets out of the way, which is a sign of complete respect.”

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At the Rise meeting, McCarthy played with baby Joseph while Vega took notes, but after a while, Vega said he looked tired. She nestled him back into the crook of her arm while she continued writing. Within minutes, Joseph had fallen asleep. “Look,” McCarthy narrated. “You knew just what he wanted.”

This story was reported with the support of the Fund for Journalism on Child Well-Being and the National Health Journalism Fellowship, programs of the USC Annenberg School of Journalism.

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Award-winning journalist Ada Calhoun is the author of the forthcoming New York history St. Marks Is Dead (W.W. Norton & Co., November 2015). She has written for several sections of The New York Times, worked as a crime reporter on the New York Post’s City Desk, and been a ghostwriter of several bestsellers.