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But even first responders don't always understand the complex nature of domestic violence, focusing more on the victim's actions than those of an abusive partner. "The more people who understand the dynamics of domestic violence, the more victims will benefit," Donnelly told me.

According to Michael Szczygiel, a representative from the National Association of Emergency Medical Technicials (NAEMT), first responders don't currently receive mandatory training specific to domestic violence on a national scale. The study "clearly indicates a gap in knowledge," Szczygiel told me over email. “However, that misjudgment should in no way diminish the efficacy of EMS providers in fulfilling their patient care responsibilities.”

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To learn more about first responders' role in domestic violence calls, I spoke with first responders in California, where I live. More than one told me that they more or less outsource the emotional help to the Trauma Intervention Program (TIP), a national program that enlists volunteers trained in domestic violence situations, who travel to the scene of the crime to offer support, guidance, and resources.

In cities where this program, or a similar program, is not available, however, it's up to the first responder to offer emotional support, as well as point victims to additional resources. But handing over a phone number can only do so much—especially if a first responder doesn't show the empathy to help the victim feel truly supported.

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This is why the authors believe first responders need to receive more training and education in domestic violence cases—which account for 21% of all violent crime, according to the U.S. Department of Justice.

"Given that EMS personnel endorsed these misconceptions after completing a training on domestic violence means further education may be warranted to debunk these myths and build understanding," write the authors in the study.

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The Los Angeles Fire Department put me in touch with a veteran EMT and firefighter for this story, who asked not to be named so that he could speak more openly, and he explained most domestic violence training is "on the job"—and most first responders don't have a ton of time to spend with victims.

"It's difficult to assist a victim since we are very busy [responding to calls]," he told me, pointing out that the department responds to 1,200 incidents per day. "We engage the patient, we try to assess what is actually happening, but our interaction with people is very minimal."

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In the roughly 20 minutes they spend with the victim, he said, first responders mainly focus on treating physical injuries and assessing if the patient needs hospital care—then they turn the case over to law enforcement, which can be a dead end. "You'll be surprised how few people want help," he said. "It's like beating your head into a wall."

While it's standard practice for law enforcement to be present "whenever any sort of violence has occurred," according to Szczygiel, "When law enforcement is not present and the victim refuses transport, there should be reporting mechanisms in place that request follow-up by law enforcement."

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The authors of the study concluded that agencies need to better equip first responders with training and knowledge of domestic violence in order to help victims take the next step and seek out longer term help.

"Victims already feel shame and guilt and pain—it’s essential for EMS personnel to understand that," Donnelly told me. "Given the unique opportunity that EMS providers have to intervene with victims of domestic violence, the endorsement of negative stereotypes and the current lack of required training represents a missed opportunity to strengthen the safety net for victims."

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A missed opportunity indeed.

Taryn Hillin is Fusion's love and sex writer, with a large focus on the science of relationships. She also loves dogs, Bourbon barrel-aged beers and popcorn — not necessarily in that order.